Customer Care Procedure
A Customer Care Procedure operates within the school to ensure that all stakeholders have opportunities to raise issues with the confident expectation that their views will be considered in a positive and caring context.
We are committed to providing high quality customer services. We value complaints and use information from them to help us improve our services.
Should you wish to comment on or make a complaint about any aspect of provision made by the school, you should write in the first instance to the Head Teacher whose address is given towards the end of this handbook. Once the Head Teacher has responded, and if you are still dissatisfied you should use the procedure set out in the Scottish Borders Council leaflet “Complaints Procedure”. This leaflet is available online at the following address.
https://www.scotborders.gov.uk/downloads/download/321/complaint_procedure
A Customer Care Procedure operates within the school to ensure that all stakeholders have opportunities to raise issues with the confident expectation that their views will be considered in a positive and caring context.
We are committed to providing high quality customer services. We value complaints and use information from them to help us improve our services.
Should you wish to comment on or make a complaint about any aspect of provision made by the school, you should write in the first instance to the Head Teacher whose address is given towards the end of this handbook. Once the Head Teacher has responded, and if you are still dissatisfied you should use the procedure set out in the Scottish Borders Council leaflet “Complaints Procedure”. This leaflet is available online at the following address.
https://www.scotborders.gov.uk/downloads/download/321/complaint_procedure